RETURN AND EXCHANGE POLICY

Guaranteed Satisfaction

At Carlton1907, we always strive for your satisfaction. This policy establishes a clear and fair process for returns, exchanges, and refunds.

General Conditions

To request a return, exchange, or refund, contact us through our website contact form or by email at support@carlton1907.com.

Accepted Reasons

3.1. Withdrawal / Change of Mind

You have up to 30 calendar days from the date you receive the product to request a return.

The product must:

• Be in its original packaging
• Show no signs of use
• Include all accessories, manuals, and items originally supplied

If the return request is approved, you will receive a return label valid for 7 days.

3.2. Manufacturing Defects

Requests related to manufacturing defects must be submitted within 30 calendar days of receiving the product.

This coverage does not apply to:

• Accidental damage
• Improper use
• Normal wear and tear
• Damage caused by water, impact, or improper storage
• Damage resulting from failure to follow the product care instructions

3.3. Product Damaged Upon Arrival

If the product arrives visibly damaged, refuse the delivery whenever possible or contact us immediately to request a return.

Please provide clear photos or videos showing:

• The external packaging
• The shipping label
• The damaged product
• Any affected accessories

3.4. Incorrect Product

If you receive a product different from the one ordered, you must request an exchange within 7 calendar days of receiving it.

The item must remain unused and include its original packaging and accessories.

3.5. Inspection and Resolution

Once the returned product is received, it will be inspected within up to 10 business days.

If the return is approved, the applicable refund, store credit, or exchange will be processed.

If the product does not meet the return conditions described in this policy, the request may be declined.

3.6. Supporting Evidence

You may be required to provide clear photos or videos showing the reported issue before the return is approved.

The evidence must allow us to verify:

• The product received
• The condition of the product
• The reported defect, damage, or discrepancy

3.7. Customer Responsibility

It is the customer’s responsibility to select the correct model, color, size, and product variation before completing the purchase.

Returns caused by an incorrect selection may be subject to the conditions applicable to withdrawal or change of mind.

Refund Options

4.1. Store Credit

Store credit may be issued for the same amount paid and used toward future purchases at Carlton1907.

Store credit is non-transferable and cannot be exchanged for cash.

4.2. Credit Card

Credit card refunds are processed to the original payment method.

The time required for the refund to appear may vary according to the card issuer and may take between one and two billing cycles.

4.3. Chargebacks

If the product has been delivered but the payment is subsequently reversed through a chargeback, Carlton1907 may request the return of the product and provide delivery and transaction records to the relevant payment provider.

4.4. Bank Transfer

Refunds by bank transfer will be processed within up to 10 business days after approval and sent to the original account used for the payment.

4.5. Other Cases

Refunds related to lost shipments, unavailable products, cancelled orders, or out-of-stock items will be processed within up to 5 business days after approval.

Return Shipping

Return shipping instructions will be provided after the request is reviewed and approved.

Products sent without prior authorization may not be accepted.

Where applicable, the customer may be responsible for return shipping costs, except in cases involving:

• Manufacturing defects
• Products damaged upon arrival
• Incorrect products sent by Carlton1907

Non-Returnable Items

The following items may not be eligible for return:

• Products showing signs of use
• Products damaged after delivery
• Products without their original packaging
• Products missing accessories or components
• Personalized or customized products
• Gift cards
• Items marked as final sale, where permitted by applicable law

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, you may be offered:

• A different product of equivalent value
• Store credit
• A refund to the original payment method

Questions

For questions regarding returns, exchanges, or refunds, contact us through the website or by email at:

support@carlton1907.com