SHIPPING POLICY

Supply Chain

At Carlton1907, we work with verified manufacturers and logistics partners in the United States, Europe, and Asia.

Orders delivered within the European Union may be shipped from local or regional warehouses whenever available.

Order Processing

Orders are generally processed within up to 3 business days, from Monday to Friday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email containing the available tracking information.

Estimated Delivery Times

Destination	Estimated delivery time	Notes
European Union	7–10 business days	Deliveries to islands or remote areas may take up to 15 business days

Delivery times are estimates and begin after the order has been processed and dispatched.

Events outside our reasonable control, including extreme weather, carrier disruptions, strikes, customs procedures, public holidays, or periods of high demand, may cause delays.

If 20 business days have passed since dispatch and you have not received your package, contact us at support@carlton1907.com.

Tracking

Tracking information will be sent by email once the package has been dispatched.

Where available, you may also view the status of your order through your customer account.

Please note that tracking updates may take a few business days to appear after dispatch.

Correct Delivery Address

Customers are responsible for ensuring that the delivery address provided during checkout is complete and correct.

Please review the following information carefully before completing your order:

• Recipient’s full name
• Street name and house or building number
• Apartment or unit number, where applicable
• City
• Postal code
• Country
• Telephone number

If a package is returned because the address was incomplete, incorrect, or inaccessible, the customer may choose between:

• Reshipment, subject to payment of the new shipping cost
• A refund, minus the original shipping cost and any applicable return fees

Address changes cannot be guaranteed once the order has entered processing.

Failed Delivery Attempts

Carriers may make one or more delivery attempts, depending on the destination and local delivery service.

If delivery cannot be completed, the package may be left at a local collection or pickup point for approximately 7 to 10 days.

If the package is not collected within the period established by the carrier, it may be returned to the sender.

Any new shipping charges resulting from an uncollected or refused delivery may be the customer’s responsibility, except where the delivery failure was caused by an error attributable to Carlton1907.

Customs, VAT, and Import Charges

Orders shipped from outside the customer’s region may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by local authorities.

The application and amount of these charges depend on the destination country and its regulations.

If you are asked to pay an unexpected customs or import charge, contact us at support@carlton1907.com so we can review the situation and provide the appropriate guidance.

Split Shipments

Some orders may be shipped in more than one package due to product availability, warehouse location, or logistics requirements.

In these cases:

• Packages may arrive on different dates
• Each package may have a separate tracking number
• You will not be charged additional shipping fees unless previously agreed

Lost or Missing Packages

A package may be considered potentially lost when the estimated delivery period has passed and there has been no meaningful tracking update.

Before contacting us, please:

• Check the tracking information
• Confirm that the delivery address is correct
• Check with household members, neighbours, reception desks, or local pickup points
• Contact the local carrier, where possible

If the package still cannot be located, contact support@carlton1907.com so we can open an investigation with the carrier.

Delays of More Than 30 Days

If your order has not been delivered within 30 days after dispatch, and the delay cannot be resolved through the carrier investigation, you may be offered one of the following options:

• Free reshipment of the order
• A full refund to the original payment method

The available resolution will depend on the status of the shipment and the circumstances of the case.

Delivery Confirmation

An order may be considered delivered when the carrier’s tracking system confirms delivery to:

• The address provided during checkout
• An authorised recipient
• A reception desk
• A designated safe place
• A local pickup point

If the tracking information shows the package as delivered but you cannot locate it, contact us as soon as possible at support@carlton1907.com.

Questions

For questions regarding order processing, delivery, tracking, customs, or shipping delays, contact us through the website contact form or by email at:

support@carlton1907.com